Reopen Information for Patients

Prior to your appointment

Prior to attending your appointment, a member of our reception team will contact you by phone 24-48 hours in advance of your scheduled appointment. It is important that we have an up to date phone number for you; if we are unable to contact you then this may result in your appointment being cancelled and rebooked. This phone call is vital for the safety of our patients and staff so that we can screen you prior to you attending.

You will be asked about your Covid19 status and whether you or any of your close contacts have displayed any symptoms associated with Covid19. We will confirm your appointment time and explain the procedure on arrival. In order to comply with social distancing, we will operate a contactless payment system. We ask that you make any payments required either on the phone with a card payment prior to coming so that you do not need to enter our reception area.

We ask that you use the toilet and brush your teeth at home prior to your appointment.

Arriving for your appointment

We ask that you arrive no sooner than 10 minutes before but in enough time for your appointment. Additional clinic time will be allowed to ensure we are running on time. If you are late for your appointment, we will not be able to see you.

Access will be through the back door – accessed through the Shire Hall car park – this is accessible to wheelchairs too. There will be clear signage directing you through our car park and into our garden. Accompanying people will be asked to wait outside wherever possible. We ask that you do not bring excess baggage with you.

A member of the team will be at the back door to assist your entry into the building. They will take your temperature using an infra-red thermometer. If you have a temperature above 37.8C you will be asked to go home in line with government guidance. If your temperature is below 37.8C you can proceed with your appointment. All of our team will be wearing PPE, don’t be alarmed, this is for our protection and yours, but it’s still the familiar Collins House team.

You will be asked to sanitise your hands upon entering the building and will be accompanied to the surgery for your appointment.

During your appointment

You will be welcomed into the surgery by your dentist and nurse, they will be wearing full PPE, but it is still us underneath, it is just to ensure we all stay safe. The type of PPE worn may vary depending on the procedure we are performing.

Many routine dental procedures generate aerosols which quickly spread around the room. Any procedure that doesn’t generate aerosols poses no additional risk and our already high standard of PPE and cross infection control measures are more than adequate to keep everyone safe.

We will be allowing longer appointment times for any aerosol generating procedures to allow time for the surgery to be rested and cleaned down before the next appointment.

Following your appointment

A chaperone will then meet you at the entrance to the surgery and will escort you down stairs and you will make your way out of the building through the front door.

We will not be booking appointments in the practice in order to comply with social distancing. We ask that you call the practice to book your next appointment once you have left the building. The clinician will have documented your requirements for your next appointment in your notes to avoid any wrong booking or confusion. If there are any outstanding payments again these can be made over the phone by card.

01432 357 717
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Opening Hours

  • 8.30am - 5.00pm
  • 8.30am - 7.00pm
  • 8.30am - 5.00pm
  • 8.30am - 5.00pm
  • 8.30am - 5.00pm
  • By appointment
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Our Location

Collins House Dental Surgery, 19 St Owen Street, Hereford, HR1 2JB