Reopen Information for Patients

Prior to your appointment

Prior to attending your appointment, you will receive an email invitation to complete essential screening forms or a phone call from reception. It is important that we have an up to date email address and phone number for you. Screening is vital for the safety of our patients and staff and failure to complete the pre-screening information could result in your appointment being cancelled and rebooked.

We ask that you use the toilet and brush your teeth at home prior to your appointment as our facilities are closed. Please wear a face covering into the practice and come alone wherever possible.

Arriving for your appointment

We ask that you arrive no sooner than 5-10 minutes before but in enough time for your appointment. If you are late for your appointment, we will not be able to see you.

Access will be through the back door – accessed through the Shire Hall car park – this is accessible to wheelchairs too. There will be clear signage directing you through our car park and into our garden.

A member of the team will be at the back door to assist your entry into the building. They will take your temperature using an infra-red thermometer. If you have a temperature above 37.8C you will be asked to go home in line with government guidance. If your temperature is below 37.8C you can proceed with your appointment. You will be asked to sanitise your hands upon entering the building.

During your appointment

You will be welcomed into the surgery by your dentist and nurse, they will be wearing full PPE, but it is still us underneath, it is just to ensure we all stay safe. The type of PPE worn may vary depending on the procedure we are performing.

We will be allowing longer appointment times for any aerosol generating procedures to allow for the surgery to be rested and cleaned down before the next appointment.

Following your appointment

Depending on the treatment you have received, a chaperone or your dentist will escort you down stairs. If you haven’t undergone an aerosol generating procedure you will be able to enter reception to book your next appointment and make any necessary payments. Otherwise you will be escorting out through the front door and asked to contact reception upon returning home.

01432 357 717
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Opening Hours

  • 8.30am - 5.00pm
  • 8.30am - 7.00pm
  • 8.30am - 5.00pm
  • 8.30am - 5.00pm
  • 8.30am - 5.00pm
  • By appointment
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Our Location

Collins House Dental Surgery, 19 St Owen Street, Hereford, HR1 2JB