Freedom of Information Policy

Welcome to Collins House Dental Surgery’s Publication Scheme. This is a guide to the Dental Practitioners who practice together within our practice as required by the Freedom of Information Act 2000.


This Publication Scheme is a complete guide to the information routinely made available to the public by Collins House Dental Surgery. It is a description of the information about our Dental Practitioners and Practice, which we make publicly available. Some information is not made publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How Much Does it Cost?

The publications are all free unless otherwise indicated within each Class [with £]. Where information is provided at a cost the charges will be calculated as set out in Class 7.

How is the Information Made Available?

The information within each Class is either downloadable from the practice website or available in hard copy or as an electronic copy from Alisha Payne at Collins House.

Your Rights to Information


If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to Mark Doyle at Collins House Dental Surgery (same address).

Classes of Information

All information at Collins House Dental Surgery is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information, which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under the General Data Protection Regulation. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:

Who We Are

Our practice is in Herefordshire, which means that we are on the dental list of NHS England Arden, Herefordshire and Worcester. We are primarily Private, although we contract with the NHS for the care of a smaller group of patients who are predominantly under eighteen years of age.

The Dentists

There are three full time expense sharing equity holders within our business.

Mark Doyle BDS(Bristol 1985) DPDS(Bristol 2008) MFGDP(UK) 2003 PG Cert Med Ed 2017 GDC no.60464. Male.
Simon Portman-Lewis BDS(Lon. 1985) MSc(Birm. 2009) MFGDP(UK) 2017 GDC no.60732. Male.
Mark Sykes BDS(Cardiff 1987) MSc(Lon. 2017) MFGDP(UK) 2017 GDC No.62342. Male.
There is one full time associate dentist within our practice.
Claire Annett BDS. GDC Number 63386. Female.
There are two part time associate dentists within our practice (1 day pw/3 days pw)
Meera Thakar BDS, MJDF, FFDRCSI (OSOM) GDC Number 103096. Female.
Kay Mileson BDS, BMSc. GDC Number 64819. Female.

Our Therapist

We have one dental therapist who works part time (4 days per week).
Joanne Freeth EHT (Birmingham 2006) GDC Number 103595 (4 days per week)

Our Hygienists

We have two part time hygienists who work 4.5 days per week.
Laura Tootell CEB Dip Dent Hyg (Birmingham 1999) GDC Number DH 5532 (2.5 days per week)
Elena Williams Dip Dent Hyg (Cardiff 2013) GDC Number 128444 (2 days per week)

Our Practice Manager

Alisha Payne. Works full time.

Our Services

We offer NHS care to existing registered children, and adult patients are treated under Denplan Care or Privately. We do not offer orthodontic treatment or sedation. Please look at our website ( for our opening times. In case of a severe dental emergency out of hours, NHS patients should call NHS 111 on 111. Registered Denplan or Private patients only, should telephone 07803 609697, preferably before 9pm. Our practice has ground floor access to a surgery and toilet facilities making wheelchair access easy. We do not speak any language other than English.

Financial and funding information

Our Denplan and Private fee guide is available on our website. Details of NHS charges and entitlement to exemption and remission from NHS charges are available from NHS England (Arden, Herefordshire, Worcestershire), Ground Floor, West Wing, Wildwood, Wildwood Drive, Worcestershire, WR5 2LG, 0133 825 3099.

Our income from NHS work derives from individual courses of treatment and is dependent on our meeting our contracted Units of Dental Activity (UDA) that has been agreed with the NHS Area Team. In the event of underperformance we have to repay funds to NHS England, but in the event of overperformance there is no additional funding currently available from NHS England. In this case if our UDA quota has been used up for the current financial year, then you may need to have your care deferred to the following financial year. We make every effort to avoid this happening by spreading our UDA quota evenly throughout the year.

Our contracted figure for NHS activity is £209,193.29 before expenses for year-end 31st March 2018. Against this has to be set expenses such as staff salaries, mortgages/rates, practice development funding, materials, laboratory work, staff and training improvements, compliance with Health and Safety Legislation, decontamination costs and a myriad of other expenses. Our expenses for our last financial year-end were in excess of £800,000.

Regular publications and information for the public

We publish a regular newsletter, have a comprehensive practice information leaflet, and smoking cessation leaflet.


We have a Practice complaints policy, which is available from Alisha Payne at Collins House.

Our Policies and Procedures

We have a data protection policy, a health and safety policy, an infection control policy, child and adult safeguarding policies, an infected material spillage policy, and a variety of other policies, which are available from Alisha Payne at Collins House.

This Publication Scheme

This scheme was written in October 2005 and is updated annually. Mark Doyle is responsible for managing information and updating publications within Collins House.

Cost of Information

For the most part, we will charge you only for hard copies or copying onto media (e.g. USB stick). Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:

a) Via the Dental Practice website –Free of charge, although any charges for Internet Service provider and personal printing costs would have to be met by the individual
For those without Internet access, a single print-out as on the website would be available by post from Alisha Payne at Collins House Dental Surgery, 19 St Owen St, Hereford, HR1 2JB or by personal application at the above practice.

However, requests for multiple printouts, or for archived copies of documents, which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

b) Leaflets and brochures. Free of charge for leaflets or booklets; for example practice information leaflet.

c) “Glossy” or other bound paper copies, photocopies, or in some cases a CD Rom, video or other mediums. Charge at cost from Alisha Payne.

d) E-mail-will be free of charge unless it says otherwise

Useful Resources

Web sites: -This is the Information Commissioner’s web site. – This is the Lord Chancellor’s web site -This is the NHS Freedom of Information web site


NHS Openness Code
FOI Act 2000
Code of Practice under Section 45 FOI Act 2000
Code of Practice under Section 46 FOI Act 2000


Material available through this Publication Scheme is subject to Collins House Dental Surgery’s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner, which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance Notes see

01432 357 717
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Opening Hours

  • 8.30am - 5.00pm
  • 8.30am - 7.00pm
  • 8.30am - 5.00pm
  • 8.30am - 5.00pm
  • 8.30am - 5.00pm
  • By appointment
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Our Location

Collins House Dental Surgery, 19 St Owen Street, Hereford, HR1 2JB